The process of adding a new walk-in is similar to adding a new reservation. This article will help you add, manage, and seat your walk-ins.
To add a walk-in, first log into your Tablehero account on the Reservations app, scroll to "Walkins," then click "Add a walkin."
Next, enter the walk-ins information: party size, name, phone number, email address, additional notes, and a custom turn time, if necessary. While either a name or phone number is required to add the walk-in, the other fields are optional.
To seat a walk-in immediately, click on the table(s) you wish to use on your table map until they are highlighted green, then click "Confirm" in the upper righthand corner. If you do not yet wish to seat them, click on the table(s) again until they are no longer highlighted green, then click "Confirm."
To edit an unseated walk-in's information, click on their name, then click "Modify." To alert them of an open table, click "Notify." To cancel the walk-in, click "Cancel."
To seat an unseated walk-in, click on their name, then click on the table(s) you wish to use on your table map until they are highlighted green. Next, click "Seat" in the upper righthand corner.